FAQ
DO YOUR RECORD RACKS REQUIRE ASSEMBLY?
Our Record Racks are shipped fully assembled. All floor units ship assembled, with legs unattached. Instructions and hardware are provided to easily attach the legs. The Album Stand is shipped flat, the (2) rods provided need inserted into the corresponding holes.
HOW DO I CLEAN OR DUST THE ITEMS I PURCHASE FROM DIVIDER RECORDS?
All of our products can be cleaned with any natural cleaner and lint free cloth.
WHAT KIND OF STAIN DO YOU USE ON YOUR RECORD RACKS AND RECORD LEDGES?
We use General Finishes brand stain. Stain A is Brown Mahogany, stain B is American Oak, stain C is Java. Each of our stains are urethane fortified and non toxic after drying. Stain is applied to each product by hand. Our stains are an oil based gel stain. Every product is additionally sealed with several coats of water-based polyurethane.
WHAT IF MY ITEM ARRIVES DAMAGED?
We try our best to package every item securely to avoid any damage incurred by the carrier’s rough handling and machine processes. If your item arrives damaged, please send us photos of the packaging and damage to the product within 7 days of receiving. We will exchange the item. Please go here to read more about our returns, refunds, exchanges and damaged products.
THE COPPER PIPE IN MY RACK OR CONSOLE UNIT HAS BECOME DISCOLORED?
We do not use any sealant on the copper so this does happen. Here at the shop we clean it with 0000 steel wool. Thats pronounced "quadruple aught". Not the artificial kind but the real stuff.
DO YOU ACCEPT CUSTOM ORDERS?
Sometimes! If you have detailed specifications, we’d love to review them to see if we can accommodate you. Small changes to units, ie. leg height is an easy production detail to change. From October-December we typically decline designing and building custom units.
WHERE DO YOU GET YOUR MATERIALS?
Our two largest vendors are Dryco Lumber of Applecreek, Ohio and Keim Lumber of Charm, Ohio. Others include Sugarcreek Hardware, Stony Point Hardware, Mast Farm Service, RNR Enterprise and Crafted Elements. Each vendor is locally and independently owned.
WHEN WILL MY ORDER SHIP?
Every order is made to order and takes time to create, before shipping. To read our full shipping policy with turn around times and carrier providers, please click here.
I'M CONFUSED. CAN I CALL YOU ON THE PHONE?
Absolutely. Our office phone number is 330-275-4240.
CAN I USE MY DISCOUNT ON CUSTOM ORDERS?
Nope. Sorry!
DO YOU SHIP INTERNATIONAL?
At the moment, no. If you are interested in an item please email brit@divider-records.com and I will work with you, based upon your country location.
THIS ITEM IS A GIFT, I NEED IT BY A CERTAIN TIME.
Just ask! We may be able to accommodate your time frame.
DO YOU SELL WHOLESALE?
No. At the moment we focus only on direct to consumer sales.
CAN I CANCEL MY ORDER?
We accept order cancellations within 24 hours of purchase. After 24 hours we do not accept cancellations.
